I should really know better. I feel duped and ashamed - that I allowed myself to come to this! Had I spent more time really scouring the internet, I would have found the overwhelming negative reviews. Not every product is created equal! And boy is that a hit and major lesson learned.
Whether you're a beginner or advanced soaper, you want decent materials at a good price. I will not be "naming names" or place the blame game - it is partially my fault for not spending more time researching - but I cannot understand how a company is still in business that consistently sells products that are not what they say they are! Or products of poor quality. Or terrible customer service. One of these three may be overlooked for the sake of a good deal, but not ALL three (the terrible trifecta). And as a new business, I just can't afford to absorb costs on subpar materials. For me, it's about quality (not bulk quantity!)
I recently purchased a variety of small fragrances, to test in a few soap batches. I'd say the scents I ordered were pretty hit-or-miss. Now, I promise I'm not just one of those people who only leaves a review if they are a disgruntled customer. A majority of my reviews are actually quite positive! When I'm happy with a product, I want other people to like it too! But right now, I'm NOT happy...not one bit. Needless to say, my marbled "pumpkin cheesecake" soap is now apparently an orange and white "cherry pie" soap! And while the cherry pie fragrance might not be unpleasant, it's not what I ordered, and it makes for a horrible pumpkin spice smell. I also found these fragrances cause the soap to "seize" (harden immediately while processing). Which is why this came out marbled - when my initial intent was a swirl.
But my lesson learned is to really do your due diligence researching reputable suppliers and brands! Don't let your excitement to move forward be an excuse to purchase from a company that you THINK is good. Do your research to KNOW that it's good...because as my kind friend G.I. Joe taught me - knowing is half the battle.